On-Site Maintenance Agreements

SERVE has provided the Unix community with an on-site hardware service offering since 1991. Service agreements range from labor only, to full on-site hardware maintenance, which include parts replacement and on-site labor. Depot and spare-in-the-air service programs are also available.

Annual Hardware Agreement
» Help Desk Assistance
» 1-Hour Response Time
» 8 a.m. to 5 p.m., Monday - Friday, Sites Local Time, excluding holidays
» Next-Day On-site Parts Replacement
» Same-Day On-site Repair Options
» 24/7 Coverage Options

Spare-in-the-Air - Logistics Support
» Configure Replacement Part/Unit
» Overnight Shipping of Part/Unit
» Retrieval of Defective Part/Unit
» Repair & Restock Part/Unit

On-Site Service - Labor Only
» 8 a.m. to 5 p.m., Monday - Friday, Sites Local Time, excluding holidays
» Same-Day/ Next-Day On-site Service
» 24/7 Coverage Options

Help Desk Support
» 8 a.m. to 5 p.m., Monday - Friday, Sites Local Time, excluding holidays
» Certified Technicians
» 24/7 Coverage Options

Hardware Repair
» 3-Day Repair Time on most CPU's and Peripherals

Your hardware may currently be backed by a manufacturer’s warranty, but what happens when that warranty coverage ends? You need the protection of fast, expert service technicians to get your system(s) and/or peripherals functioning properly. With over 16,000 available service technicians nationwide, we have the knowledge and resources to provide unsurpassed hardware service.

On-line Call Tracking & Reporting
SERVE offers an on-line, web-based call tracking feature that gives you 24/7 access to your account. You can log new service calls, check the status of open calls and review service history. Additional features include performance tracking and reporting.

We also:
» Provide you with an assigned Account Manager
» Maximize your IT investment by concentrating on your core competency
» Efficiently manage maintenance service within a multi-vendor hardware environment
» Add value and assurance to your hardware investment

Pricing and available service options are based upon product(s), on-site response time and coverage periods required.