Help Desk Support Services

SERVE support programs provide Resellers, End-Users and System Administrators with unlimited access to SERVE's certified and trained technical staff. These flexible programs keep your system(s) working efficiently and productively.We recognize how critical computer systems are to your business. Our support services are built to insure you will receive quick and accurate resolutions.

SERVE Support Agreements offer flexible coverage alternatives to meet your needs. Additionally, you can upgrade from any of our standard response times and coverage hours to our Premium Services. These services provide one-hour response times and 24 by 7 coverage options.

If you prefer, we also offer time and materials services. You also pay the cost of any parts needed and on-site service required.

SERVE has long set the standard for high quality, responsive and professional technical support. By purchasing one of our support agreements, you gain full access to our certified service specialists.

Annual Unlimited Telephone & E-mail Support Agreements
» 1, 2 and 3-Year Agreements
» 1-Hour Response Upgrade
» 8 a.m. to 5 p.m., Monday - Friday
» Unlimited Service Requests
» 24/7 Coverage Option
» Multiple & Single Server Agreements
» Assigned Account Manager

One-time Support
» Flat Rate Fee - Per Problem*
» 1-Hour Response

Hourly Support Packages
» 7, 15 & 24-Hour Packages
» 8 a.m. to 5 p.m., Monday - Friday
» 24/7 Coverage Option
» 1-Hour Response Upgrade
» Unused Hours Applied to Renewal

Problem* Call Packs
» 5, 10 & 20 Call Packs
» 2-Year Expiration
» 1-Hour Response
» 8 a.m. to 5 p.m., Monday - Friday
» 24/7 Coverage Option

* A problem is considered one error code or related incident causing trouble with associated operating system.